Sales

Reliance Retail View all jobs

  • Mumbai, Maharashtra
  • Rs. 3,00,000 per year
  • Permanent
  • Full-time
  • 12 hours ago
Job Title: Customer Service Associate (CSA)Department: Retail OperationsReports To: Store Manager / Assistant Store ManagerJob PurposeTo deliver excellent customer service by assisting customers, driving sales through effective product recommendations, and ensuring smooth store operations.Key Responsibilities
  • Greet customers warmly and understand their needs.
  • Provide accurate information about products, features, pricing, and promotions.
  • Drive sales through upselling and cross-selling.
  • Operate POS systems for billing, returns, and exchanges.
  • Ensure proper display of merchandise and maintain store cleanliness.
  • Handle customer queries and complaints professionally.
  • Follow company policies, SOPs, and safety guidelines.
  • Support inventory management and stock replenishment.
Key Skills & Competencies
  • Strong communication and interpersonal skills
  • Customer-focused attitude
  • Basic computer and POS knowledge
  • Sales orientation and negotiation skills
  • Problem-solving ability
  • Teamwork and adaptability
Qualifications & Experience
  • Minimum 10th / 12th pass (graduate preferred)
  • 04 years of experience in retail or customer-facing roles
Performance Indicators (KPIs)
  • Customer satisfaction score
  • Sales conversion rate / Average Bill Value (ABV)
  • Billing accuracy
  • Attendance and punctuality

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