Watchyourhealth - Helpdesk Executive - Telecalling (0-2 yrs) Thane/Mumbai/Navi Mumbai (After-Sales/Customer Service)

Watch your health.com India Private Limited

  • Thane, Maharashtra Navi Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 6 days ago
Job Title: Help Desk Executive (Telecalling)Work Location: Watch Your Health - Thane (Work from Office)Job Type: Full-timeTimings: 9:30 AM - 6:30 PM (9 hours)Transport: Pick-up & drop facility available from Thane stationJob DescriptionWe are looking for a proactive and customer-focused Help Desk Executive to serve as the first point of contact for clients. The ideal candidate will assist users with queries, provide accurate information, and ensure a smooth customer experience while coordinating with internal teams.Key Responsibilities- Handle inbound and outbound calls, emails, and chat queries from clients. - Assist customers with service-related queries, appointment scheduling, and basic troubleshooting. - Provide accurate information about services, processes, and program offerings. - Resolve or escalate customer issues to the relevant departments in a timely manner. - Maintain detailed records of interactions, queries, and resolutions in the system. - Coordinate with clinical, operations, and technical teams to ensure prompt issue resolution. - Follow up with clients to ensure queries are resolved and maintain high customer satisfaction. - Adhere to company processes, service standards, and turnaround times (TATs). Requirements- Qualification: Graduate (Science background preferred) - Experience: 1-3 years in customer support / help desk / client servicing roles - Strong communication and interpersonal skills - Good problem-solving and multitasking abilities - Basic computer knowledge and familiarity with CRM/tools - Customer-centric attitude with attention to detail - Language Preference- Hindi, English, South-Indian language- TeleguSalary:As per industry standards (to be discussed during interview) (ref:updazz.com)

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