HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:Purpose of RoleMaintain and grow relationships with the customers assigned, while achieving targetsAnalyze the evolution of the assigned clients, in order to increase their sales and profitabilityGenerate new business opportunitiesAccountabilitiesRespond to client’s communication or queries. As key interface for the customer, and requests from the customer shall be managed by the Account manager, either directly or via communication with other departments focusing on technical, configuration, commercial, and credit legal issues. Respond to client’s communication or queries.Attendance to Trade Shows, virtual meetings, and visits to key clients (7-10 visits per week) Customer intimacy is a key part of the commercial relationship with the client, so we can get insights on what is happening on their house as well as what is happening to their competitors (aka: the market). Based on that, frequent catch-ups and one-to-one meeting are required for gathering such info.Data analysis and meetings preparation.KPIs and client pack analysis to pursue the company’s growth looking for new opportunities within existing clientsManage sales activities using the Salesforce CRM system. Update all interactions (calls, visits) with clients in CRMRespond to client’s operational problems. As key interface for the customer, and requests from the customer shall be managed by the Sales manager, either directly or via communication with other departments focusing on in-house problems.Receiving training or coaching. Skills training is a key part of career development so KAMs should do ride-alongs, 1-to-1 sessions, team huddles on a weekly basisRequirementsSolid experience in Purchasing, Sales or Strategic Account Management roleAPI knowledge (basics of XML & AIF workflow / main Business rules)Excellent computer literacy (Excel management is essential) and basic understanding of some technical solutions used by sale companies, especially Sales ForceExcellent in Data Analysis (knowledge of ‘Tableau’ is a plus)Excellent in problem solving and negotiationAbility to liaise, influence, drive action plans at most senior level with our clients and internal stakeholdersResourceful – great at collaborating with teams to get things doneCreative and innovative – in creative new strategies and ways to grow clientsCombined knowledge of B2B and B2C online travel distribution is neededExcellent communication. Highly self motivated. Interpersonal skills and ability to interact at high level.Fluent English (essential) or market language (desirable)You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
