Job Description :Quality Assuance - Team lead∙Quality Managers shall ensure that the project team delivers to the expectations of the customer / clientand internal stakeholders (operations, account team). Quality Managers shall also provide goals andobjectives to the quality team, manages escalations / issues, and provide support to the operations teamwhenever required.Key Result Areas∙Ensure that the team adheres to quality and delivery standards – no escalations from client on the quality ofthe deliverables∙Provide support to the operations whenever required∙Lead transition of new processes from quality stand point∙Manage escalations / issues reported∙Ensure no compliance issues w.r.t accuracy audits and reporting in internal and external compliance audits∙Sampling target is met for all processes.ResponsibilitiesBusiness / Customer∙Ensure that the team meets the delivery standards expected by the client w.r.t both the quality andtimeliness of Audits∙Ensure that the team shall deliver to the customers / clients expectations∙Ensure On time Audits∙Ensure reduction in the occurrence of defects per agreed goals∙Provide expertise in terms of the auditing process, sample sizes, metrics base lining and measurementsystem analysis to the clients / customers during new process transitionProject/Process∙Review staffing, scheduling, scoping, sampling, and calibration and ensures that these activities areconducted accurately, timely and with adherence to quality standards.∙Lead / supervise defect reduction initiatives / projects∙Staff quality leads on quality issues.∙Work with operations stakeholders to identify any ongoing issues and works towards resolving those.Publishes dashboards to stakeholders after review.oStaff quality leads on quality issues and reviews team deliverables on a periodic basis.∙Lead / supervise continuous process improvement initiatives / projectsPeople / Team∙Provide leadership / guidance to the team in meeting their goals and objectives∙Motivates team members through appropriate rewards and recognition programs.∙Sets goals and accountabilities to his / her team and reviews them periodically. He / She revise these goalsas appropriate.∙Identify training needs for direct reports and ensure domain/developmental trainings needs are met∙Conducts regular one-on-ones with the team members to understand ongoing∙Conduct performance appraisals for team members∙Manage attrition through skip level meetings, planning interventions, engagement calendars∙Deliver communication received from senior management to the team members though town halls, teammeetings∙Participate in organizational initiatives such as recruitment drives, training programs etc.Degree of Independence/Supervision required∙Receives guidance from leadership on broad goals and objectives to be achieved. Executes responsibilitiesindependently related to self and team (direct/indirect) with periodic review of results and metrics.Team Management Responsibilities∙Manage 2 – 4 Quality LeadsQualification∙Education: Graduate with relevant experiencea.Should have done basic quality training – Lean, and basic QC toolsb.BB certified preferred∙Minimum Experience required: Should have 8 -10 years of experience in managing QA (Quality Assurance)
