OTC Collection - SME level/ Chennai

2COMS

  • Chennai, Tamil Nadu
  • Permanent
  • Full-time
  • 21 days ago
Job Description :Benefits"Experience: 3-5 Years in BPO (Collections Experience)Academics: B.Com/M.Com/MBA/ICWA/CA/B.ScCandidate should have exposure to F&A Process (Preferably in Accounts Receivable)Responsibilities:
  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status
Skills:
  • Proven experience as a Collection Specialist or similar role
  • Knowledge of billing procedures and collection techniques (e.g. skip tracing)
  • Familiarity with laws related to debt collection (e.g. FDCPA) - Good to have
  • Working knowledge of MS Office and databases
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • Experience in preparing SOPs and exposure to tools such as Visio
  • Ready to work in night shift"

2COMS