Guest Relations Executive

• Proven experience in guest service management with a focus on hospitality industry requirements (Mandatory skill).
• Possess a great personality to engage and collaborate effectively with guests and team members (Mandatory skill).
• Experience and proficiency with hospitality management systems for efficient daily operations.
• Excellent conflict resolution skills to address and manage guest complaints with a professional demeanor.
• Good communication skills, both verbal and written, to interact successfully with diverse guest backgrounds.
• A knack for organization and multitasking to manage multiple guest needs simultaneously and efficiently.
• Ability to work in a fast-paced environment while maintaining attention to detail and guest satisfaction.
• Familiarity with regional cultural sensibilities to offer a personalized hospitality experience.

• Welcome and assist guests during their check-in and check-out processes, ensuring a seamless experience.
• Coordinate with the guest services team to deliver exceptional service and guest satisfaction throughout their stay.
• Address guest inquiries and resolve issues promptly to uphold SaltStayz's reputation for high-quality service.
• Collaborate with other departments such as housekeeping and maintenance to meet guest needs and requests.
• Monitor guest feedback and suggest changes and improvements to enhance the guest experience continuously.
• Provide personalized recommendations and information about local attractions and services to enrich the guest experience.
• Keep accurate records of all guest interactions and transactions for future reference and support service improvements.
• Train and guide junior staff members in guest service best practices and SaltStayz's standards.

Expertia AI Technologies