Senior Lead Analyst - Managed Service Change(Intellimatch,SQL)

• We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.
• We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
• Our role requirement ranges from a simple service deck -

• We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
• We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business.

• Design and implement new changes in partnership with internal stakeholders, change delivery, and client teams. Provide analytical and subject matter expertise into broader strategic initiatives.
• Work collaboratively with other teams to identify pain areas, process efficiencies, utilize subject matter expertise to drive automation and deliver efficiencies.
• Support UAT testing, conduct thorough regression testing to delivery high quality defect free changes to Production ensuring platform stability.
• On-boarding of new reconciliations and maintenance of existing reconciliations adhering to the reconciliations standards laid down in the project
• Ensure the reconciliations platform is compliant with all non-discretionary change i.e., mandatory changes, regulatory changes and FIS software & hardware policies.
• Leadership & Innovation – Utilize strong subject matter expertise to drive the definition of innovative solutions, both within the organization and the industry.

• 4 - 8 years of strong reconciliation development experience in all modules of IntelliMatch (Recollector, Admin, Reconciliation).
• 4 - 8 years of strong database experience in SQL.
• Development experience of building ETD reconciliations (exchange, broker, intercompany) in IntelliMatch ETD is desirable.
• Knowledge of IntelliMatch NextGen is desirable
• Scripting languages such as POWERSHELL, Windows Batch Scripting will be added advantage.
• Working experience with Jira, ServiceNow will be useful.
• Self-starter with good interpersonal skills and a solution driven approach.
• Extensive experience of software/service solutions delivered on a hosted and managed basis including SQL Server
• Knowledge of the financial services marketplace
• Reconciliation knowledge
• Ability to build and maintain strong Client relationships portraying deep technical and functional expertise
• Knowledge of Project Methodology viz. AGILE, Waterfall etc.
• Competent in best practice principals of risk, information security and compliance

• Expertise in SQL, batch scripting, pwoershell and database operations.
• Experience with financial services, capital markets
• Strong Problem-solving, troubleshooting, and debugging skills.
• Ability to work in shifts, including early mornings, extended hours, and weekends as required
• Experience with incident management, problem management, change management, release and deployment management etc., (ITIL framework).
• Proficiency in ITIL-based processes and ticketing tools like ServiceNow, TeamSupport.
• Capability to work in a demanding environment with clear objectives and meet targets
• Good communication and interpersonal skills to interact with clients and internal teams.

• Degree or equivalent.

• Knowledge of FIS’ products and services
• Knowledge of financial services industry and basic financial analysis principles and ratios

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A variety of career development tools, resources and opportunities

FIS