Manager - Network Operations & Support (Network Operations & Support)
Tata Communications
Chandigarh
Permanent
Full-time
17 days ago
Purpose - Broad objective of the role Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Minimum qualification & experience Graduate with 7-12 years of relevant experience Other knowledge/skills Extensive experience in operations and project implementation of network technology Customer experience management Understanding of domain and related technologies Key Responsibilities Lead domain specific operations team to meet the uptime targets. Manage network operations and maintenance, this may include marine cables, network equipments, facility, security operations for all sites and network. Ensure timely identification and fixing of network failures, review repeat issues to ensure permanent remedial actions are taken. Lead and drive operational review meetings with vendors. Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs. Provide direction and escalation support to 24/7 NOC team. Manage difficult customer situations respond promptly to customer needs respond to requests for service and assistance. The role will lead a large team. Technical Competencies Knowledge / Skills
