Catalog Specialist , Product Lifecycle Support (PLS)
Amazon
India
Permanent
Full-time
14 days ago
DESCRIPTION The mission of Product Lifecycle Support (PLS) is to offer relevant post-purchase product support to customers, and empower them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts. PLS is seeking a dedicated and experienced individual to join our team as a Catalog Specialist. This role offers a unique opportunity to drive operational excellence within the Amazon Marketplace, contributing to the continuous improvement of our processes and services. As a Catalog Specialist, proficiency in adhering to complex SOPs and meeting SLAs is essential for success in this role. Candidates with advanced Excel skills will have a distinct advantage. The ideal candidate possesses a customer-centric mindset, driven by a passion for delivering exceptional service. They excel in analyzing product issues and devising user-friendly solutions that enhance the customer experience. Key job responsibilities - Execute complex Standard Operating Procedures (SOPs) with precision and consistently meet Service Level Agreements (SLAs) to ensure timely completion. - Utilize advanced Excel skills to streamline processes and enhance data management. - Demonstrate a customer-centric approach, deeply understanding product issues - Intake management for requests from sellers, vendors and brands We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - Speak, write, and read fluently in English - Experience with Microsoft Office products like Word, Excel & PowerPoint - Proven experience in following Standard Operating Procedures (SOPs) and meeting Service Level Agreements (SLAs) PREFERRED QUALIFICATIONS - Experience managing SIM/JIRA/RIVER intake requests - Experience conducting product research using multiple sources - Previous experience in e-commerce or product lifecycle management. - Outstanding writing, editing, and proofreading skills with a keen eye for detail. - A degree in English literature or a related field is preferred, along with relevant experience. - Familiarity with data analysis tools and techniques. - A passion for delivering exceptional customer service and user experience enhancements.
