Senior Endpoint Engineer - Jamf
- Chennai, Tamil Nadu
- Permanent
- Full-time
- Manage enterprise device management platforms including Jamf Pro, Microsoft Intune, Autopilot, EntraID (Azure AD), and Active Directory.
- Lead endpoint patching strategies for OS and 3rd-party applications, minimizing downtime and ensuring compliance.
- Contribute to ITIL-aligned processes leveraging automation and AI for continuous improvement.
- Participate in audits, incident response, and vulnerability remediation as an endpoint subject-matter expert.Jamf & Apple macOS Expertise:- Lead the architecture, deployment, and administration of Jamf Pro in a complex enterprise environment managing 3,000+ macOS endpoints.
- Implement automated workflows for provisioning, application deployment, patching, and compliance.
- Develop and maintain scripts (Bash, Python, AppleScript, PowerShell) to extend Jamf functionality.
- Maintain and optimize Jamf profiles, policies, smart groups, and reporting.
- Partner with Security teams to enforce FileVault, CIS benchmarks, and Zero Trust principles.Collaboration & Leadership:- Mentor junior engineers, fostering knowledge sharing and skills growth.
- Act as escalation point for complex endpoint and macOS issues.
- Collaborate with Security, Networking, and Identity teams to integrate endpoint and MDM platforms (e.g., Intune, Okta, AWS VDI).
- Produce and maintain technical documentation, architecture decisions, and end-user guides.Soft Skills & Professional Attributes:- Strong communication skills for both technical and non-technical audiences.
- Highly organized, adaptable, and proactive problem solver.
- Customer-focused with a strong commitment to enhancing user experience.
- Resilient under pressure with proven ability to manage competing priorities.
- Collaborative team player with leadership qualities to influence and mentor others.Security & Compliance:- Integrate endpoint management with SIEM and SOAR tools for proactive monitoring and incident response.
- Implement endpoint security measures including threat detection, encryption, and compliance enforcement.
- Design and enforce Conditional Access policies and identity frameworks.
- Ensure compliance with regulatory standards (GDPR, HIPAA, PCI-DSS).
- Participate in risk assessments and audits aligned with Zero Trust security models.Expected Outcomes:- Achieve and maintain endpoint compliance of 95%+ across all platforms.
- Reduce downtime through streamlined provisioning, patching, and automation.
- Deliver measurable improvements in endpoint security posture and end-user satisfaction.
- Implement automation to reduce manual endpoint management tasks by 30%+.
- Align endpoint strategies with organizational goals and industry best practices.Required Qualifications & Experience:- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- 5+ years of IT experience, with 3+ years in endpoint engineering roles.
- Proven expertise in managing large-scale endpoint environments (10,000+ devices).
- Jamf 400 Certification (Jamf Certified Expert) or equivalent expert-level experience.
- Proficiency in Bash, Python, AppleScript, and PowerShell scripting.
- Strong knowledge of the Apple ecosystem (ABM/DEP, VPP, MDM, APNs).
- Strong understanding of endpoint compliance, encryption (BitLocker, FileVault), and Zero Trust frameworks.
- Experience with vulnerability remediation, patch management, and endpoint security integration.
- Excellent communication, documentation, and cross-team collaboration skills.Preferred Qualifications:- Experience in regulated industries (finance, healthcare, government).
- Hands-on experience with AWS VDI image creation and management.
- Knowledge of modern identity and security frameworks (Zero Trust, Conditional Access).#LI-GR1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit .Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at .You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.