Job Overview JobStars HR Solutions Pvt Ltd is seeking a skilled and dynamic individual to join our team as a Guest Relation In-charge. As a Guest Relation In-charge, you will be responsible for ensuring exceptional guest experiences and providing excellent customer service. This is a full-time position located in Malappuram, Kerala, India. Qualifications And Skills Proven experience in a similar guest relations or customer service role Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Ability to handle multiple tasks and prioritize effectively Exceptional attention to detail and organizational skills Proficient in using computer systems and customer relationship management (CRM) software Ability to remain calm and composed in high-pressure situations Flexibility to work in shifts and weekends as required Knowledge of the hospitality industry and customer service best practices Bachelor's degree in hospitality management or a related field is preferred Roles And Responsibilities Manage and oversee all guest relations activities within the organization Deliver outstanding customer service, ensuring that all guests feel welcomed and valued Handle guest inquiries, requests, and complaints promptly and professionally Coordinate with other departments to ensure guest needs are met Maintain a comprehensive knowledge of company products, services, and policies Train and supervise guest relations staff Resolve guest issues and conflicts in a timely and satisfactory manner Monitor and evaluate guest satisfaction levels and implement improvement strategies Develop and maintain strong relationships with guests Assist in planning and organizing events and special functions Collaborate with marketing and sales teams to enhance guest experiences and promote company offerings Prepare and present reports on guest relations activities and performance