Director, Operational Excellence
- Hyderabad, Telangana
- Permanent
- Full-time
development, we understand the human and digital touchpoints that compel talent to join and
stay with a company.● We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.● We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.Roles and responsibilities:Operational Rigor and Continuous Improvement:
- Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.
- Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.
- Conduct thorough root cause analysis by gathering information from operational leads and support teams.
- Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction.
- Develop and implement strategies to address identified operational challenges, driving continuous improvement.
- Identifies & addresses inefficiencies & opportunities account-wide. Collaborates SLT, workstream OpEx and Sr PMs to drive strategic initatives forward. Global Kaizens, continuous improvement.
- Key driver of innovation management
- Drives and tracks global productivity/efficiency gain and cost savings efforts
- Lead and manage multiple concurrent projects, ensuring alignment with client objectives and Randstad's strategic goals.
- Manage and develop project and operational excellence contributors in a matrixed-reporting environment, developing skill in comprehensive project lifecycle management, business process support and OpEx.
- Develop, implement and track robust reporting mechanisms and KPIs to monitor progress, identify potential risks, and ensure transparency.
- Facilitate cross-functional collaboration with support teams (e.g., training, audit) to ensure initiative alignment and accountability.
- Build and maintain strong relationships with Google and internal teams, fostering collaborative partnerships for account-wide success.
- Effectively communicate project progress and insights to both internal and external stakeholders, ensuring alignment with Randstad leadership's perspective.
- Confidently represent Randstad as a strategic partner to Google, showcasing our value, commitment, and the positive impact of our partnership.
- Business related postgraduate qualification or equivalent relevant business
- 7-10+ years of related Project Management, Operational Excellence and operational leadership and demonstrated successes within a complex organization, RPO/BPO Preferred
- 5+ years of experience managing and directing professional PMO/OpEx teams within a client service role
- LEAN Six Sigma Certified (Black Belt+ Preferred)
- MBA preferred in related field
- Proven experience in project management and operational excellence, preferably within a fast-paced, client-focused BPO /RPO environment.
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.
- Ability to work independently and manage multiple priorities in a dynamic environment.
- Strong organizational and time-management skill
- Bachelors Degree in Business Management, or related field or 8-10 + years of equivalent work experience required