Operations Coordinator (Remotely)

• Coordinate Air, Sea, and Land operations for both import and export shipments.
• Closely monitor project KPIs to ensure performance targets are met.
• Plan and schedule all assigned pickups and deliveries on a daily basis.
• Utilize the company’s preferred vendor list and rate structure to determine the most cost-effective and efficient routing for customer shipments.
• Arrange timely pickup and delivery of shipments through proactive communication with shippers and consignees.
• Understand and meet customer requirements while ensuring consistent operational execution and service levels.
• Maintain regular communication with customers to provide shipment updates, report delays, and advise on any additional costs.
• Review active jobs and related quotes daily to identify opportunities for generating additional revenue and pass-through charges, improving overall profitability.
• Maintain continuous communication with Move One offices to ensure all necessary documentation and shipment information is relayed accurately and promptly.
• Prepare and submit accurate daily reports to management.
• Update shipment status and costs in the Move One database daily, in accordance with established SOPs.
• Support any other duties or projects as assigned by the direct supervisor to meet evolving business needs.
• Work to minimize operational costs, optimize efficiency, and enhance overall profitability.

• Minimum 3 year of experience in logistics operations
• University degree preferred
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with Open Office a plus
• ⁠Excellent command of written and spoken English
• ⁠Ability to perform under pressure and work extended hours when required
• Strong organizational and customer service skills
• Proactive approach to problem-solving
• Strong awareness of process improvement opportunities
• ⁠Global shipping management experience is highly desirable

• Able to contribute effectively as part of a team
• ⁠Maintain professional interactions with colleagues, customers, and suppliers
• Work independently while ensuring coordination and communication with the broader team
• Deliver high-quality work within deadlines, with or without direct supervision
• ⁠Flexibility to work outside regular office hours as needed
• Demonstrated ability to lead by example, earn respect, and build strong relationships with internal and external stakeholders
• Excellent time management and multitasking abilities
• Perform well under pressure in a fast-paced environment
• Self-motivated to stay informed about industry trends and competitor activities
• Use sound judgment and initiative to develop effective, practical solutions to operational challenges

Move One