Content Analyst - Japanese Language
TORA
- Bangalore, Karnataka
- Permanent
- Full-time
- Process and maintain data accurately and in a timely manner onto databases
- Ensure data accuracy, timeliness and completeness are maintained as per company standards
- Proficiency in speaking, writing and translating Japanese language is required and is responsible to cover the Japan markets. Graduation or post graduation or an equivalent degree in Japan language is a must.
- Developing expertise in database and financial knowledge through continuous learning and development. Build up knowledge of financial regulations and market practices/conventions in relevant markets.
- Widen usage of available tools/support to best of advantage to maintain/improve content quality during daily operations.
- Adhere to dynamic process/Mow changes, data operations standards and current data policies & procedures.
- Responsible for delivering high productivity and quality data as per expected performance standards.
- Proactively identify, call out, and resolve data problems.
- Communicate & liaise with internal and external departments for resolution of data queries as per established process.
- Test new database/application releases where appropriate, providing constructive user feedback
- In depth Analysis to be done on queries, identify root cause and drive action plans to improve the Quality thereby improve the overall customer experience
- Ensure awareness of customer views on content & recommend improvements/raise problems as needed.
- Ensure that support has to be provided to team for smoothening of process
- Ensure that the allotted tasks are being completed within the agreed SLA’s & meet the service metrics of the team.
- Possesses excellent oral and written communication Japanese language skills.
- Technical /Professional Skills at an Intermediate level in using Excel & SQL
- Should be a very quick learner and should display high level of agility.
- Should have good communication skills – Written and Verbal.
- Should be able to take Multiple tasks and flexible to extend their support as per business requirements.
- Should be flexible enough to work in different shifts & Hybrid model of 3 days in Office & 2 days working from Home.
- Ability to operate with minimal guidance
- Coach and train analysts on data issues, databases & products.
- Proven analytic and problem-solving skills, innovation and taking initiative in continuous process improvements