Customer Support
- Coimbatore, Tamil Nadu
- Permanent
- Full-time
- Excellent verbal and written communication skills, adaptable to different customer situations.
- Active Listening (Mandatory skill) to effectively understand customer needs and issues.
- Strong problem-solving skills, with the ability to think quickly and provide appropriate solutions.
- Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
- Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
- Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to non-technical users.
- A detail-oriented mindset, ensuring accuracy in logging and resolving customer issues.
- An empathetic approach to customer service, understanding the importance of building positive relationships.
- Serve as the first point of contact for customers seeking assistance with product-related inquiries and issues.
- Identify and assess customers needs to achieve satisfaction, providing timely and accurate information.
- Handle customer complaints by providing appropriate solutions and alternatives promptly.
- Follow up with customers to ensure their technical issues are fully resolved.
- Maintain detailed records of customer interactions and process customer accounts using support system tools.
- Collaborate with internal teams to share insights and ensure continuous product improvement.
- Stay updated with industry knowledge to provide the best possible service to customers.
- Ensure customer feedback is captured and reported to improve the overall customer experience.
Expertia AI Technologies