REQ ID: 10660674Skills: IT Service Management ConsultingExperience Required: 6-8Location: CHENNAIRole Descriptions:SLM Process Knowledge Understanding of SLA, OLA, and underpinning contracts Service lifecycle alignment End-to-end SLM framework SLA Design & Negotiation Defining measurable SLAs Negotiation with business and vendors Alignment with business expectations Performance Monitoring & Reporting SLA tracking and reporting Dashboard creation and analysis.
