Customer Support Executive
2070Health
- Bangalore, Karnataka
- Permanent
- Full-time
- Customer Inquiries: Handle inquiries from patients, parents, and guardians regarding the clinic's services, appointment scheduling, billing, and general information on call or chat. Handle incoming customer calls, provide information, answer questions, and address concerns.
- Information Dissemination: Provide clear and comprehensive information about the clinic's offerings, including services, physicians, procedures, and policies.
- Appointment Scheduling: Assist patients in scheduling appointments with the appropriate paediatrician or specialist, taking into account patient preferences and availability.
- Follow Up-Follow up with customers to ensure their issues are resolved to their satisfaction
- Problem Resolution: Address customer concerns, complaints, and issues professionally and promptly, striving to find effective solutions and escalate complex matters to the relevant healthcare professionals.
- Minimum 6 Months experience working in Customer Service with any graduate degree
- Customer service experience, preferably in a call centre or similar environment
- Bachelor's degree or equivalent relevant experience.
- Strong communication and interpersonal skills, with the ability to convey complex medical information in an understandable manner
- Proficiency in English, and knowledge of additional languages such as Hindi
- Excellent problem-solving abilities and a customer-focused approach.
- Empathy, patience, and a strong commitment to delivering exceptional customer service.
- Familiarity with medical terminology and healthcare insurance processes is advantageous.
- Proficiency in computer applications, including electronic health record systems and Microsoft Office.
- Multitasking capabilities, adaptability to changing situations, and the ability to work effectively in a fast-paced environment.
- Professionalism, reliability, and a dedication to maintaining a positive clinic-patient relationship.