Apply only Eligible Candidates Greetings from Web Synergies We are hiring for Japanese Bilingual - Global help desk Engineer for Bangalore Location Mandatory : Minimum N3 Certification Any Ticketing Tool Experience ( Service now Or Any Ticketing tool ) Candidate should be at least N3 certified 2-3 years of support experience in Japanese in an IT environment Freshers are also fine as long as they meet Japanese skills and from technical background Candidates who are confident and quick learners Also note this Job is completely based out of India Job Title: Global Help Desk Support Team Members - Bilingual (Location: Bangalore) Job Description Person taking up this position is expected to play the role of global helpdesk support team member for providing support at Level 1 (to start with) and scale up to Level 2 / 3 in long run. Support is for a cloud based platform and business and operations applications hosted on this platform. This role involves, (but not limited to) supporting communication with regional stakeholders, end customers, ticking entry, ticket resolution, ticket escalation, support for resolution of tickets, change release management support, new application rollout, customer on-boarding, SLA / OLA tracking, continuous improvements, automation, documentation, training and related activities. This helpdesk is for multiple technology applications and used by customer across the globe including infrastructure support and will be running 24x7 Role Details: Person applying for this role must be able to take up following activities: Should able to interact with customers, regional and global stakeholders Should able to response and resolve tickets raised by regional stakeholders and customers Should able to support coordinate Global Helpdesk activities within support levels like L2-L3-L4 teams, development teams and other internal stakeholders Should able to support optimize and automate support process and move towards self-services, chat bots and other upcoming techniques Should able to support priority 1 incident communication and related processes Should able to support for improvements in processes, applications & infrastructure Will prefer to have good knowledge of ticketing tools like ServiceNow or similar tools Must have technical knowledge of Java / C++ / or any other prominent development platform Readiness to work on shift basis in 24x7 working environment Qualification Details: Person applying for this role must have following qualification / experience: Educational qualification: B.E / B.Tech / MCA / BCA Total Experience of 1 to 2 years either in development or in helpdesk activities Good Reading/Writing/speaking Japanese skills (N2/N3 level certified). Knowledge of support processes is preferred, e.g. ticket entry, ticket closing, SLA tracking, Escalation ..etc Knowledge of ServiceNow or similar tool is preferred Experience of working in 24x7 environment is preferred #JapaneseN3 #JapaneseN2 #Snow #JapaneseBilingual #technicalsystemengineer #bangaluru You can reach me LinkedIn : Venkata Srinivasa Kalyani DhanaSree Allavarapu Mail ID : [HIDDEN TEXT] -- Drop me Updated CV. .
