Technical Lead - Global SaaS & Apps Delivery
Oracle
- Bangalore, Karnataka
- Permanent
- Full-time
Hands-on implementation/support experience in any of the Oracle Fusion modules - HCM / SCM & Manufacturing / FinancialsPosition Overview:
Position is for a techno-functional Support Professional, preferably with implementation and support background in Oracle cloud ERP modules like Fusion HCM, SCM & Manufacturing, Financials.
Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.Job Responsibilities:
The main role of a Support engineer is to solve and resolve highly complex techno-functional problems. The key skills put to use every day are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.Education & Experience:
BE/ BTech, MCA , CA, MBA or equivalent preferred. 10+ years relevant working experienceFunctional/Technical Knowledge & Skills:
Must have good understanding of one or more Oracle Fusion modules - HCM / SCM & Manufacturing / Financials
We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.We expect candidate to have:
1. Strong business processes knowledge and concepts.
2. Implementation/Support experience with Oracle Fusion modules - HCM / SCM & Manufacturing / Financials.
3. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle HCM / SCM & Manufacturing / Financials
4. Technically Strong with Expert Skills in SQL, PLSQL, FBDI, SOAP/webservices, Java, OAF, REST APIs, OIC Integration adaptors etc.
5. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Financials.
6. Strong problem solving skills.
7. Strong Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
8. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
9. Good great teammate so you use each other's strengths. You will be engaged in collaboration with peers within/across the teams often.
10. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers daily.
11. High flexibility so you remain agile in a constantly evolving business and organizational environment.
12. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.# Personal Attributes:
1. Self driven and result oriented
2. Strong problem solving/analytical skills
3. Strong customer support and relation skills
4. Effective communication (verbal and written)
5. Focus on relationships (internal and external)
6. Strong willingness to learn new things and share them with others
7. Influencing/negotiating
8. Great teammate
9. Customer focused
10. Confident and decisive
11. Values Expertise (maintaining professional expertise in own field)
12. Enthusiasm
13. Flexibility
14. Organizational skills
15. Values and enjoys coaching/knowledge transfer ability
16. Values and enjoys teaching technical coursesNote:
Shift working is required. Candidate should be open to work in shifts on rotation basis.Diversity and Inclusion:An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer