Job Description :Hiring: Quality Analyst – AR Calling (US Healthcare Process)Location: Kolkata, IndiaSalary: Up to ₹60,000 per monthShift: 5:30 PM – 2:30 AM / 6:00 PM – 3:00 AMWeek Off: Fixed Saturday & SundayGender: Male candidates onlyKey Responsibilities:Audit AR Calling calls to ensure accuracy and process compliance.Identify errors, gaps, and improvement areas.Provide feedback and guide agents on performance improvement.Maintain daily/weekly quality reports and audit summaries.Participate in calibration sessions and support refresher training.Ensure adherence to HIPAA, call scripts, and quality standards.Work with Operations to implement corrective actions and improve overall quality.Requirements1year and above Experience in Call Audit for AR Calling is mandatoryAny Undergraduate/Graduate/ post graduate can applyStrong understanding of US Healthcare RCMGood analytical, listening, and feedback delivery skillsAbility to monitor calls, identify gaps, and ensure process complianceBenefitsIncentives:₹850 Punctuality Pay₹850 Performance PayNight Shift Allowance: ₹75 per working night (office presence)Mediclaim: Coverage for employee, spouse, and childrenTransportation: Drop facility available within 40 km radius from office
