Manager- Invoice to Cash (Credit Control)
- Gurgaon, Haryana
- Permanent
- Full-time
We're looking for someone with deep understanding of entire Invoice to Cash (Receivables / Disbursements / Cash Apps).
In this role, you will be responsible for guiding the team, optimizing processes, ensuring quality, and maintaining client satisfaction. You’ll need to ensure that the team operates efficiently, meets its goals, and delivers high-quality services consistently. In this role, you will be expected to work on strict deadlines, in a high-pressure business environment while being a good team player
You will be encouraged to be passionate about the Business goals/challenges and know how to seek these using analytics and technology.
Should be open to work in any shift as per the business requirement
Responsibilities
- Oversee daily operations and ensure efficient workflow management of Invoice to cash-Credit Control
- Provide guidance and support to team members for their professional development.
- Assign tasks based on individual strengths and project requirements and conduct regular team meetings to discuss progress, challenges, and solutions.
- Identify areas for process improvement and implement best practices. Provide ongoing coaching and feedback to help team members improve their performance.
- Serve as the primary point of contact for clients regarding service delivery. Ensure that client expectations are met or exceeded. Address client concerns and provide timely resolutions.
- Prepare detailed reports on team performance, inventory status, and other relevant metrics. Maintain accurate records of all activities, communications, and decisions. Ensure that documentation is updated regularly and accessible to relevant stakeholders.
- Foster a positive work environment by promoting teamwork and collaboration. Implement strategies to prevent conflicts and enhance team cohesion. Address conflicts within the team promptly and fairly.
- Ensure that all processes comply with regulatory requirements and SOPs. Conduct regular audits to ensure compliance.
Minimum qualifications
- B. Com Graduation (MBA – Finance preferred)
- Relevant and meaningful years of experience working in I2C lifecycle – credit control, cash applications, carrier/agency inquiry response management, recording and researching incoming cash receipts, month-close activities and so on.
- Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.
- Proficient in English language- both written (Email writing) and verbal
- A strong attention to detail; analytical skills and the ability to multi-task are important
- Ability to think long-term strategically and operationally
- High customer service orientation.
- Excellent written and verbal communication
- Excellent statistical knowledge
- Highly motivated and achievement oriented
- Any Project or GB certification in previous experience would be an edge
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.