To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job Details We're looking for a Quality Assurance professional with a passion for delivering high quality to our customers. You will be responsible for testing applications built on the Salesforce platform which includes core cloud, Heroku and Marketing Cloud. Under this job role, we are looking for someone with exposure to quality engineering frameworks, and hands-on testing experience on the different Salesforce clouds, Integration and Data Management Responsibilities Collaborate with client stakeholders to define requirements, deliverables, set and manage expectations Requirement Analysis, Test Effort estimation, Test Design, Test execution, Defect Management and Test reporting Provide a practical approach to complex testing, specifically in the areas of the automation of test cases for the purposes of regression testing. Familiar with source code, version management, and code deployment standards. Ensure that QA processes and procedures for test environments are followed and that the integrity of the various environments are not compromised. Ensure adherence to standardized QA policies, processes and documentation standards. Help define test cases. Test case reviews during projects to ensure quality and appropriate design patterns are followed Maintain a target billable utilization aligned to the role Liaise with Salesforce product teams to support client implementations Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours Interact, communicate and follow through with development & customer teams throughout testing phase Ability to adapt to customer processes and integrate them into day to day work as needed without compromising best practices and quality Assist in internal defect triage calls Assist customer with UAT testing as needed Assist with UAT defect triage calls Requirements Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Minimum of 6 years of experience in a QA capacity Minimum of 3 year hands-on experience with Salesforce platform. Strong understanding of SQA methodologies. Understanding of Agile/Scrum methodology and working experience in an Agile environment is a must. Great attention to detail and ability to identify, isolate and document defects SCRUM & Salesforce certification(s) a big plus Understanding of test automation framework design models and best practices a big plus Ability to adapt to short sprint cycles (2 weeks) Experience in the full software lifecycles from design to deployment Excellent communication skills required and able to work independently Ability to motivate people, instill accountability and achieve results Ability to understand and create test plans from specifications or verbal communications. Provide a practical approach to complex testing, specifically in the areas of the automation of test cases for the purposes of regression testing. Familiar with source code, version management, and code deployment standards. Ensure that QA processes and procedures for test environments are followed and that the integrity of the various environments are not compromised. Ensure adherence to standardised QA policies, processes and documentation standards. Help define test cases. Test case reviews during projects to ensure quality and appropriate design patterns are followed Maintain a target billable utilisation aligned to the role Liaise with Salesforce product teams to support client implementations Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours Interact, communicate and follow through with development & customer teams throughout testing phase Ability to adapt to customer processes and integrate them into day to day work as needed without compromising best practices and quality Assist in internal defect triage calls Assist customer with UAT testing as needed Assist with UAT defect triage calls Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
