
IT Program Manager (Infra PMO)
- Gurgaon, Haryana
- Permanent
- Full-time
- Support PMO processes including project intake, prioritization, tracking, and reporting.
- Coordinate infrastructure project demand management and assist with capacity and resource planning.
- Maintain a consolidated view of program and project status across the infrastructure portfolio.
- Ensure adherence to established governance processes, tools, templates, and methodologies.
- Monitor and escalate risks, dependencies, and issues across the program landscape.
- Lead and manage mid-sized infrastructure projects from initiation through delivery (e.g., network upgrades, data center improvements, cloud migrations).
- Develop and maintain project plans, schedules, budgets, and resource allocations.
- Monitor project progress to ensure milestones and deliverables are met on time and within budget.
- Collaborate with internal technical teams, external vendors, and business partners to align on scope, timelines, and deliverables.
- Proactively identify and resolve issues, risks, and blockers that may impact delivery.
- Serve as the primary liaison between MSP PMs and internal IT teams, ensuring smooth coordination and integration of delivery activities.
- Partner with business stakeholders to capture project needs and translate them into executable plans.
- Facilitate regular project and steering committee meetings, status updates, and executive reporting.
- 8–10 years of experience in IT project and program management, preferably in infrastructure domains.
- Familiarity with PMO processes, demand mgmt and project portfolio management (PPM) best practices.
- Hands-on experience managing infrastructure initiatives (e.g., servers, storage, networking, cloud, data centers).
- Experience working with or managing external vendors or MSPs.
- Strong organizational and communication skills, with the ability to manage multiple priorities.
- Bachelor's degree in Information Technology, Business, or related field.
- PMP, PRINCE2, or similar project management certification.
- Experience with project management tools (e.g., MS Project, Smartsheet, ServiceNow, Jira).
- Understanding of ITIL and infrastructure service delivery models