Senior Specialist Client Services Program Manager

• Overall responsibility throughout the project lifecycle including requirements definition, business analysis, design, implementation, testing and deployment
• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints
• Build and manage client relationships
• Mentor staff with a hands-on approach and foster a learning and growth environment
• Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out-of-the-box thinking
• Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues
• Handles customer escalation and provides corrective actions plan
• Maintain contact and communication with customer, internal team members, stake holders, and other participants to ensure on time completion of project delivery up to client expectations.
• Identify project priority conflicts and report any issues affecting overall project delivery
• Coordinate with various groups in NICE across locations to ensure success of the Program
• Work as a key interface point for business stakeholders, project teams and the GTC team to identify, discuss and resolve any issues related to delivery.
• Communicate program status to stake holders and executives
• Plan for project contingencies and anticipate variations that may affect resources, successful implementation
• Follow the company Code of Ethics, procedures always.

• Minimum 15 years, hands-on, technology experience - A MUST
• Minimum 2 years project management experience for in the software/IT industry
• Fluent in English (writing and speaking)
• PMP or Prince2 certification
• BA degree or equivalent
• Proven experience managing several major projects involving diverse operations and technology groups
• Strong problem-solving skills
• Proven ability to negotiate and influence business decisions and directions
• Excellent organizational, customer service and people skills
• Excellent problem-solving skills
• Ability to meet deadlines
• Ability to travel up to 15% of the time

• NICE Actimize experience - A PLUS
• Financial securities industry experience including Risk Management, Compliance, AML- HUGE PLUS
• Experience working with Waterfall/Agile methodologies
• Experience with Onsite and offshore delivery model

NICE Systems