You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile. Head of Delivery- Billing and Invoice Tietoevry Industry We are a leading tech company that specializes in processing documents and invoices for Nordic customers. We are continuously expanding our services to new markets and are seeking a skilled and experienced Head of Delivery to lead our department in Norway. Department Overview: The Billing and Invoicing unit plays a crucial role in facilitating efficient payments, invoicing, and document handling on behalf of our customers. We aim to provide a seamless experience for our customers, ensuring that their business processes flow smoothly while at the same time providing the end-customers a superior customer experience. Approximately 100 employees are working towards this service area, and the department is responsible for optimizing processes from purchase to pay, resulting in an enhanced customer experience. As Head of Delivery your mission is to: Develop an engaged and empowered customer delivery team. Resource planning, goal setting, performance monitoring and coaching of team members Meet the capacity and quality needs at any given time Define and align global 'best practise' delivery processes in cooperation with Head of section cross border counterpart(s) Work actively towards a joint global delivery team in the future Responsible for prioritizing delivery tasks in a professional manner, involving the delivery team and relevant stakeholders Continuously maintain quality systems with updated delivery processes Ensure support to operations in case of incidents Encourage, and manage the team with enthusiasm, in order to develop a positive culture, and facilitate collaboration Responsibilities: Lead a team of 16 delivery consultants across the Nordics. Drive employee engagement and continuous team development Collaborate with colleagues to develop competencies, processes, and business strategies. Coach project managers and team members to provide quality services with high customer satisfaction Foster a well-functioning team with deep product and advisory competence Optimize resource efficiency and develop a scalable way of working Requirements: Strong leadership experience Excellent IT delivery and management skills Proficiency in developing business processes and implementing organizational changes Strong team player with excellent relationship-building skills Ability to create high-performing teams and foster cooperation and communication Effective coaching and communication skills across different domains Fluency in English and Norwegian or Swedish What We Offer: Professional growth, meaningful projects, and a good work-life balance Flexible working arrangements, including the ability to work remotely International working environment with experienced colleagues Inclusive and supportive community focused on diversity and innovation Join a company with many satisfied customers within consumer finance, banks, insurance, utility and public sector Benefits: Opportunities for professional growth and career development Collaborative and inclusive work environment Health and wellness benefits Join us and make your mark! We look forward to your application. Please attach your CV and we'll reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today. If you have any questions regarding this role, please contact hiring manager Carin Ramsin, via e-mail [HIDDEN TEXT], or recruiter Rojin Amini, on [HIDDEN TEXT]. About Tietoevry Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive. Our 24,000 experts globally specialize in cloud, data, and software, serving thousands of enterprise and public-sector customers in more than 90 countries. Tietoevry's annual turnover is approximately EUR 3 billion and the company's shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo B rs.
