Sales Co-ordinator

• Maintain complete knowledge of all hotel features/services, menus, entertainment options, unique activities and events venues.
• Promote positive relations with partners, guests, suppliers and employees.
• Accommodate all guests and partners requests expediently and courteously, handle guest complaints promptly and to their satisfaction.
• Identify and target potential accounts to promote and sell our hotel, develop professional relationships with key players to build business.
• Conduct presentations, site inspections, and negotiations to secure new business and build strong, long term relationships with key partners.
• Fully responsible of accounts under his/her management, including contracting, updating profile, monitoring production and renewing contracts.
• Promote and sell our event spaces for weddings, meetings, incentives and other special occasions.
• Collaborate with the events team to ensure seamless execution and exceptional guest experiences.
• Prepare and follow up of quotes and groups proposals, converting leads into sales opportunities.
• Maintain accurate records of sales activities, client interactions, and booking details.
• Prepare regular reports and forecasts on sales performance and market opportunities.
• Stay informed about market trends, competitor activities, and industry developments, providing insights and recommendations based on market research to refine sales approaches and enhance our competitive edge.
• Maintain good relationships with counterparts at competing hotels; promote all Raffles Hotels whenever possible.
• Attend hotel client events and overseas events (tradeshow, corporate events) as necessary to engage with potential clients, for networking and building strategic partnerships.

• Diploma in Tourism / Hospitality Management / Events Management
• Minimum 1 year of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all time

• An opportunity to be with world's preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.

Accor