Tech Rep
- Mumbai, Maharashtra
- Permanent
- Full-time
- · Lead & support the customer product qualification processes for sample A to D /E.
- · Manage and monitor projects to ensure on-time product development and qualification and start of commercial supplies. Communicate accurate impact of delays and escalate where required to keep projects on track.
- · Support Sales for the successful on-boarding of the customers & SOP.
- · Cross-functional collaboration - Work closely with R&D, Plant operations and quality teams on both sides to ensure the product development and qualification are aligned with the customer expectations.
- Develop a strong understanding of the Customer's manufacturing lines & process for effective technical support.
- Integrate of customer product requirements into the plant processes and quality inspection methods.
- Perform advanced troubleshooting and system adjustments to resolve complex technical issues, adopt a joint project model wherever applicable.
- Support with tuning and standardization of processes to enhance quality and efficiency in production processes.
- Focus on reducing incidents/complaints in battery foil, effective complaint management – through RCA and CAPA.
- Drive Customer Satisfaction, secure half yearly feedback scores, communicate to the business, monitor & ensure implementation of corrective actions.
- Ensure plant quality management systems meet or exceed industry standards and meet customer expectations.
- Ensure the plant's processes and systems are compliant with IATF 16949 / VDA 6.3 / ISO 14001 standards and help prepare for successful certification audits.
- Lead the customer audits and oversee implementation of corrective action plans for early closure to ensure compliance with specific customer requirements and industry standards.
- Lead the preparation & submission of APQP & PPAP documentation and PSW approvals with the customers.
- Filling-up Supplier qualification questionnaires, self-assessment audits.
- Maintain accurate and comprehensive system & product level quality documentation.
- Provide training and support plant personnel on
- Training sales team members for technical aspects.