Associate Manager - SME Partnership
Razorpay
- Bangalore, Karnataka
- Permanent
- Full-time
- Responsible for driving/scaling up the categories of industry assigned through the partnership model
- Instrumental in MTUs and GMV growth from the partnership portfolio
- Enabling internal operational agility and efficient cross-team functioning
- To be able to perform a quality check on processed leads.
- Worked with partners to resolve any and all issues
- Follow communication procedures and guidelines
- Improved internal reporting by leveraging various tools ( Such as Salesforce )
- Work closely with other teams such as Product, Engineering and Sales to ensure a great partner experience.
- Should be able to engage with Partners via Online and Offline events.
- Manage all post-lead interactions with Enterprise level partners through strong relationship-building, product knowledge, planning and execution
- Maintain a deep understanding of the product and speak with partners about the most relevant features/functionality for partners to be able to sell better.
- Be the single point of contact for our Key partners and Act as an escalation point to drive resolution in a timely, proactive manner.
- 5-8 years of Sales or Customer engagement is preferred.
- Should have experience in Handling and Managing Enterprise Accounts, SME Accounts
- Would be great to have someone who has proven experience in customer facing roles.
- Will be able to go and physically meet the partners, negotiate and close the deals.
- Should have worked with customers in managing customer requirements, delivering and deploying a software solution, technical issue resolution and escalation management at both the business owner and executive levels.
- Strong communication skills and technical aptitude
- Payments and Partnerships background is a Plus.
- Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions.
- Organized and reliable; able to work independently with little direction when necessary.
- The ideal candidate is a hands-on and results-oriented person with strong communication and problem-solving skills.
- Basics of Microsoft Office Suite, specifically Excel
- Basic understanding of any CRM tool, prior experience in the Payments, E Commerce and Banking industry preferred.