Security Delivery Manager
Accenture
- Bangalore, Karnataka
- Permanent
- Full-time
- Triage ASOC related inquiries appropriately and in accordance with the team’s defined processes.
- You will be responsible for triaging all cases and handling less complex cases to completion.
- Liaise with different functions within CIRT to gather information including Investigations, Infrastructure, Data Loss Prevention, and Cyber Threat Intelligence.
- Coordinate with various teams during the escalation process, including Technology Support teams, Legal teams, HR, Communications, Physical Security, and other teams as defined in the escalation process.
- Escalate cases to ASOC team lead and manager as needed.
- Handle with urgency and accuracy all reported incidents. Follow-up on all open incidents daily.
- Update incidents in tracking database with appropriate case details in a timely manner.
- Perform incident accuracy checks within Incident Tracking database and update details when necessary.
- Coordinate with other teams to perform corrective actions as required.
- Have a willingness to grow and take on more challenging incidents that may require additional investigation.
- Ability to multi-task in handling several open incidents simultaneously.
- Adapt to continuous process improvements and change requests as needed.
- Have a willingness to grow and take on more challenging incidents that may require additional investigation.
- Have strong communication skills; attention to detail and accuracy of information is paramount.
- Strong work ethics and integrity as we work with very sensitive information.
- Bachelor’s degree or equivalent experience
- Basic IT Security Architecture knowledge
- Understanding of computer hardware / operating systems
- Ability to manipulate data using MS Excel
- Above average problem-solving skills
- Very strong sense of ethics/values – ability to handle confidential investigations with discretion
- Excellent organizational skills
- Strong oral and written communication skills
- Capacity to work independently and within a team environment
- Ability to multi-task and prioritize workload with minimal supervision
- Security+ certification
- Other industry relevant certifications (ie, GCIH)
- Experience working in Information Security domain
- Experience in Information Technology or Computer Science (i.e., workstation or server support experience)