Job Description: We are looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach. He/she will be responsible for managing the client funnel for repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying 2 behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects. Roles & Responsibilities: . Achieve repeat sales and wallet share targets . Understand, categorize and analyze reasons for client drops and increase active to onboarded client ratio . Market intelligence inputs for pricing and activation . Build and promote strong and lasting relationships with distributors on the platform . Design and execute plan for outbound calling for sales conversion . Enrich and maintain customer profile and update status in CRM . Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs . Assist customers through their credit application journey . Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development QUALIFICATIONS & COMPETENCE REQUIRED: . Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered. . 2-5 years of customer acquisition & sales experience of Flat Steel or one of the aggregators from the B2B space (pre or post MBA) . Experience meeting customer needs, building customer relationships and knack for closing sales . Strong communication & interpersonal skills . Self-starter and driven . Language Skills: fluent in English. Knowing Tamil/Telugu an added advantage Locations- Coimbatore/ Indore/ Vijayawada