Automation Engineer – Intelligent Automation

Mumbai, Maharashtra
Permanent
Full-time

16 days ago

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.Job TitleAutomation Engineer – Intelligent AutomationGrade2CLevelManager/ExpertJob FunctionChief Technology Office – IndiaJob Sub FunctionIntelligent AutomationReports toLead – Intelligent AutomationLocationMumbaiBusiness AreaM&G India (MGGS)Overall Job PurposeAt M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.The Role:The Automation Engineer will play a key role within the Automation Centre of Excellence (CoE), contributing to M&G’s broader transformation agenda by designing, developing, and deploying automation solutions across business functions. The role empowers M&G’s India 2.0 ambition by enabling scalable digital capabilities, reducing operational friction, and enhancing customer and employee experience.Operating within a fast‑evolving transformation ecosystem, the Automation Engineer will collaborate closely with cross‑functional teams to understand business processes, convert them into efficient automated workflows, and continuously improve operational models through intelligent automation. This role is instrumental in building a robust digital workforce and supporting M&G’s vision of operational excellence, innovation, and future‑ready execution.Accountabilities/ResponsibilitiesKey Responsibilities:

Analyse business processes and identify automation opportunities using UiPath, PowerApps, and Power Automate Cloud flow / Desktop.
Develop, test, and deploy automation workflows adhering to CoE best practices, governance, and security standards.
Build low‑code/no‑code applications using PowerApps to digitise manual workflows and enhance end‑user experience.
Maintain and optimise existing RPA and Power Platform solutions to enhance efficiency, reduce errors, and drive continuous improvement.
Create process documentation including PDDs, SDDs, Test Plans, and deployment artefacts.
Collaborate with business SMEs, Transformation stakeholders, and Technology teams to deliver automation solutions aligned to strategic objectives.
Support Hypercare, production monitoring, and incident management for deployed bots and apps.
Ensure compliance with regulatory standards, audit requirements, and information security principles.
Apply problem‑solving and critical thinking to complex operational processes, recommending fit‑for‑purpose automation solutions.
Participate in Automation CoE maturity initiatives such as reusable component libraries, coding standards, templates, and best practice frameworks.

Transformation & CoE Contribution:

Support the transformation agenda by driving efficiency improvement, process simplification, and digital capability enhancement.
Contribute to continuous evolution of the Automation CoE through technical innovation, new platform adoption, and pilot use cases.
Promote automation awareness, educate business teams, and enable a culture of digital thinking.
Ensure alignment with M&G behaviours — Tell it like it is, Own it Now, Move it Forward Together ().

Key Stakeholder ManagementInternal

Project Sponsor & teams
Business Transformation Teams
Investment Teams
Distributions Teams
Change & Technology teams
Leadership & Committees

External

Industry Network
Third Party Business Partners
Consultants
FinTech Community

Knowledge, Skills, Experience & Educational QualificationKnowledge & Skills:Technical Skills

Strong hands‑on expertise (5–7 years) in UiPath, Python, Azure Automations, PowerApps (Canvas & Model‑driven apps) and Power Automate Flow/Desktop.
Proficiency in UiPath (RE-Framework, Orchestrator, attended/unattended bots, queues, triggers).
Understanding of Appian tool will be added advantage
Familiarity with version control, CI/CD concepts, and secure deployment practices.
Understanding of cloud environments (Azure preferred) and enterprise‑grade automation architecture.

Process & Business Skills

Experience in process mapping, requirement analysis, and converting business workflows into automation logic.
Strong problem‑solving mindset, ability to deal with ambiguity, and apply critical thinking.
Excellent communication skills to collaborate with cross‑functional stakeholders and present technical concepts clearly.

Soft Skills & Behavioural Competencies

High attention to detail and adherence to quality.
Ability to work both independently and within cross‑functional teams.
Strong stakeholder management across Technology, Business, and Transformation teams.
Commitment to M&G values: care, integrity, ownership, transparency, collaboration.

Experience:

5–7 years of hands‑on experience in Automation tools like UiPath, Python, Azure Automations, PowerApps and Power Automate Desktop development.
Any Appian experience is a huge added advantage.
Proven track record of delivering end‑to‑end automation solutions — analysis, build, testing, deployment & support.
Experience working within an Automation CoE, digital transformation team, or GCC environment preferred.
Exposure to process optimisation, continuous improvement, and automation pipeline management.
Experience collaborating with SMEs, business teams, and technology partners in a global or matrix environment.

Educational Qualification:· Graduate in Engineering / Computer Science / Information Technology or related discipline.· Relevant certifications preferred:

UiPath RPA Developer (Foundation/Advanced)
Microsoft Power Platform certifications (PL‑900, PL‑100, PL‑200, PL‑500)
Any Python, automation, cloud, or low‑code related certification is a plus.

Note: *We are in Hybrid working with three days’ work from office (subject to policy change)We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

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