Company description: Propelld is a Bangalore-based FinTech startup specializing in lending in the Education segment. With a client base of more than 500 Institutes and 1,000+ centers across India, with an annual disbursal run rate of INR 600 Crores and NPAs below 1%, we are among the best-managed & quickest-growing loan portfolios. Founders are IIT Madras/IIM graduates with experience working across functions at MNC banks. Propelld is a Series-B funded startup with a strong team of 200 brilliant professionals. At Propelld, we strongly believe that every student deserves career clarity, and should be given great opportunities at corporations to polish their career. Role & Responsibilities: Responsible for interacting with counsellors of Propelld partnered training Institutes. Interacting and following up with student borrowers Co-ordinating for loan process approval, logistics and documentation to final disbursal of loan to the student. Maintaining customer focus at all times and responding to customer enquiries over email, phone and chat. Maintaining knowledge of all existing and upcoming products/services of the company. Capturing customer feedback and channelizing to internal teams for appropriate action. Monitoring real-time dashboards and coordinating with experts whenever required. Required Skillset: Highly motivated, dynamic, detail-oriented, people-person; Strong multi-tasking skills; Excellent communication skills and proficiency in English. Ability to work in a fast-paced environment; Proficiency in Microsoft Word and Excel.