Senior Executive

• Should have 1+ years’ experience in a fraud/dispute and risk related role which includes Fraud/dispute prevention on bank accounts, cheques and cards fraud.
• Reviewing and verifying fraud related requests.
• Analyzing customer accounts, products and debit/credit card risk and requesting or inquiring for additional information as necessary through outbound calls.
• Ensuring compliance with regulatory standards.
• Ensuring compliance with company/client policies and guidelines.
• Documenting and effectively communicating reasons for the approval/rejection of transactions.

• Conducts reviews and inquiries on identified and suspicious accounts within the specified systems
• Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization.
• Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
• Interacts with members, as needed, who are reporting fraudulent activity
• Reviews suspicious documentation submitted for new accounts
• Compiles information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted
• Enters and maintains accurate case detail notes for all alerts received and reports type of fraud on each occurrence
• ·Provides escalation and updates to supervisor regarding alerts worked
• Responds promptly and exercises exceptional communication skills in an effort to optimize each contact with members, partners and external vendors/banks
• Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
• Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls

• Productivity
• Quality / Accuracy
• Turn Around Time and Cycle Time of work assigned
• Process Improvement initiatives
• Domain expertise and certifications scores
• Schedule adherence, Punctuality and Discipline

• Attention to detail
• Commitment and drive for results
• Questioning, reasoning and analytical
• Adaptable and Flexible
• Requires shift-work, including weekends, non-business hours and holidays
• Business Etiquette

• Basic strong internet research, Google Docs, and overall PC skills
• Typing speed of 30 words with high accuracy

• Strong team player
• Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills
• High accuracy at work
• Self-Discipline, Listening, Patience

• Bachelor's degree required.
• Exceptional English Comprehension Skills
• Should have 1+ years’ experience in a fraud/dispute and risk related role which includes Fraud prevention on bank accounts, cheques and card fraud.

EXL Service