Role Overview:As an Inbound Sales Specialist / Inside Sales Executive, you will handle incoming leads and inquiries, qualify prospects, and convert interest into scheduled demos and closed sales.You will be the first point of contact for potential clients, responsible for delivering prompt, consultative, and conversion-focused conversations.You will work closely with marketing, account management, and operations to ensure leads are properly followed up and handovers are smoothKey ResponsibilitiesLead Handling & Qualification: Respond promptly to inbound leads from web forms, email, chat, and marketing campaigns; qualify leads using BANT/CHAMP frameworks (or equivalent).Timely Response & SLA Adherence: Ensure inbound queries are responded to within defined SLAs; track response times and maintain high contact rates.Discovery & Needs Assessment: Conduct consultative discovery calls to identify client needs, budget, timelines, and decision-makers.Demo Scheduling & Handover: Book qualified demos or meetings and prepare concise handover notes for the sales/account team.Relationship Management: Build rapport, address objections, and manage follow-ups to move prospects through the funnel.Upsell & Cross-sell: Identify opportunities for additional services or upgrades during the inbound conversation where applicable.CRM Management: Log all interactions, update lead statuses, and maintain CRM hygiene to ensure accurate funnel visibility.Follow-up Sequences & Nurturing: Execute follow-up sequences (email, call, SMS) for leads requiring further engagement before qualification.Feedback Loop with Marketing: Share lead intelligence and feedback on campaign quality, messaging gaps, and common objections.Reporting: Provide daily/weekly summaries of inbound volumes, conversion rates, and top quality issues.Minimum 2 years of experience in inbound sales, inside sales, or customer-facing roles (B2B preferred).Prior experience handling US clients or familiarity with US sales cycles is an advantage.Excellent spoken and written English with strong listening and consultative selling skills.Comfortable handling high-volume inbound interactions while maintaining personalization and attention to detail.Familiarity with CRM systems and lead management tools (HubSpot, Zoho, Salesforce, or equivalents).Strong organizational skills, ability to multitask, and focus on SLA adherence.RequirementsKey Performance Indicators (KPIs)Average response time to inbound leads (target to be defined).Number of inbound interactions handled per day.Qualified meetings scheduled per week from inbound leads.Lead-to-opportunity conversion rate.Demo-to-win conversion rate and revenue contribution.Customer satisfaction / Quality score for inbound handling (CSAT or internal QA).BenefitsBenefitsCompetitive salary with performance-based incentives.Night shift cab facility.Opportunity to work with international clients and clear career progression.Regular training and upskilling sessions.