Lead Assistant Manager

EXL Service

  • Noida, Uttar Pradesh
  • Permanent
  • Full-time
  • 9 days ago
Job Description:About EXLEXL is the trusted partner for data-driven industries like insurance, banking, healthcare, retail, and logistics. We combine data, advanced analytics, digital technology, and industry expertise to transform businesses and enhance operations. Trusted by top industry leaders, including nine of the top ten U.S. insurance companies and six of the top ten U.S. healthcare payers, we align with your goals, whether leveraging AI or embedding analytics into workflows.Clients rely on EXL for our global talent, rapid digital solutions, and our team of dedicated data scientists. With over 25 years of experience and global pool talent of 55,000+ colleagues we deliver fast, reliable results.Our values pave the way for your success
EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. We have the innate ability to work together with our clients to improve business outcomes, operations, and customer experience.JOB DESCRIPTIONPosition TitleLead Assistant ManagerRole TypeIndividual ContributorCompanyEXL ServiceGrade / LevelB2Division / DepartmentEcosystem ChannelsLocationIndiaReporting toManager, Global Partner Operations
  • JOB PURPOSE & SUMMARY
The Partnership & Alliances Lead Assistant Manager is responsible for leading and optimizing the partner ecosystem by managing strategic partnerships, operational processes, and cross-functional collaboration. The role ensures seamless partner onboarding, alignment with internal teams, and maximized partner performance through continuous monitoring, enablement, and innovation. This position plays a critical role in scaling partnerships, increasing operational efficiency, and driving long-term value for both EXL and its partners.
  • PRINCIPAL ACCOUNTABILITIES
  • Strategic Partnership Management
  • Oversee operational aspects of partner relationships to ensure alignment with business goals.
  • Drive collaboration and implementation plans with internal and external stakeholders.
  • Cross-functional Collaboration
  • Act as liaison across internal teams to ensure transparency and alignment on partner initiatives.
  • Lead the development and execution of scalable partner strategies.
  • Performance Monitoring & Reporting
  • Track KPIs and performance metrics.
  • Generate performance reports and identify growth and optimization opportunities.
  • Onboarding & Integration
  • Manage the end-to-end onboarding process.
  • Provide training, resources, and tools for partner success.
  • Sales & Technical Enablement
  • Align internal sales and technical teams with partner strategies and domains.
  • Process Optimization
  • Continuously assess and improve partner management processes.
  • Implement tools and systems for monitoring and automation.
  • Innovation & Industry Trends
  • Stay updated on industry developments and emerging technologies.
  • Introduce innovative ideas to enhance partner engagement and operations.
  • SKILLS AND KNOWLEDGE
  • Strong understanding of partner ecosystems and partner lifecycle management.
  • Deep knowledge of cloud ecosystems (e.g., AWS, Azure, Google Cloud).
  • Excellent project and program management skills.
  • Strong analytical skills for performance monitoring and reporting.
  • Exceptional communication and interpersonal skills for cross-functional collaboration.
  • Strategic thinking and problem-solving capabilities.
  • Proficiency in process design and operational efficiency improvement.
  • Ability to work independently and influence across functions and levels.
Educational Qualifications
  • Bachelor’s degree in business, Technology, or related field (Master’s degree preferred).
Relevant and total years of Experience
  • 4+ years of experience in partner management, engagement, or alliances.
  • Proven experience working with global cloud providers and managing strategic partnerships.
  • Experience in managing cross-functional teams and driving partner enablement programs.
  • Familiarity with partner funding models, technical onboarding, and solution listing processes.

EXL Service