Sr Manager, Inbound Product Management
- Hyderabad, Telangana
- Permanent
- Full-time
- Own the product strategy and roadmap for Gen AI platform services, with emphasis on data ingestion, model lifecycle management, grounding, prompt orchestration, and output validation.
- Partner with engineering and design to build robust, scalable platform components that address the unique challenges of Gen AI deployment in the enterprise.
- Drive requirements and integration strategies for data governance, vector databases, LLM evaluation tooling, and observability throughout the AI lifecycle.
- Leverage existing ServiceNow capabilities while identifying key innovations needed to unlock the full value of Gen AI across the product portfolio.
- Influence horizontal and vertical product teams to adopt common Gen AI and data standards, ensuring reuse, scalability, and trust.
- Collaborate with Outbound partners to deliver ecosystem-aligned, data-powered solutions to market.
- Analyze competitive Gen AI platform trends and identify whitespace opportunities to differentiate ServiceNow.
- Engage deeply with customers to drive platform adoption, gather feedback, and continuously iterate on the roadmap based on evolving enterprise needs.
- Prototype and test new AI capabilities with cross-functional teams, translating early learnings into product direction.
- Champion customer-centric thinking across the organization and be the voice of AI platform users, including developers, data scientists, and enterprise architects.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Experience in building or managing Gen AI platform capabilities, including data pipelines, model orchestration, LLM tuning, and evaluation frameworks, with a strong track record as an individual contributor.
- 14+ years of enterprise software product management experience, with at least 5 in SaaS; AI/ML or data platform experience strongly preferred.
- Familiarity with ServiceNow's platform and application portfolio is a strong plus.
- Thought leadership in Generative AI trends, AI safety and ethics, and enterprise AI adoption patterns.
- Comfortable navigating complexity and ambiguity, with a bias for action and continuous learning.
- Excellent communicator who can tailor messages to technical and business audiences alike, from LLM practitioners to C-suite stakeholders.
- Analytical thinker with strong data literacy; able to connect technical metrics with product strategy and user outcomes.
- Proven collaborator with experience driving consensus and execution across engineering, design, sales, and customer success teams.
- Obsession with product-market fit and delivering value at speed while maintaining a long-term architectural vision.
- Entrepreneurial mindset with experience launching 0-to-1 products or platform capabilities; proven ability to scale offerings over time.
- Lead, manage a high-performing team of product managers, leveraging exceptional leadership skills to inspire and motivate them to achieve exceptional results.
- Strong understanding of the role of data in AI development-labeling, quality, governance, and how it impacts model performance and business outcomes.