State Home Connect & Care Support

Jio

  • Bhubaneswar, Odisha
  • Permanent
  • Full-time
  • 1 month ago
Job Description : * Job Responsibilities : Overall Job Mandate 1 The role would be responsible for supporting State Home connect & Care lead in implementation & execution of all Home Care related activities. 2 Ensure Customer sat

Job Description : Job Responsibilities : Overall Job Mandate 1 The role would be responsible for supporting State Home connect & Care lead in implementation & execution of all Home Care related activities. 2 Ensure Customer satisfaction & minimize customer complaints 3 Identification of working and setting up highest standards of service offering as benchmark Key Responsibilities 1 Assist Home Connect & Care Lead in driving care operations Execute Home Care processes and plans 2 Service readiness for Home Care at JC/ JP 3 Ensure customer satisfaction and on time service delivery : SR calls (complaints) 4 Minimize customer complaints per sub by constantly improving process/delivery 5 Designing Process Audit Framework and Execution Guideline at last mile level 6 Execution of Quality Audits through third party QA Partner / Own team as applicable 7 Improving the skill set of field manpower to bring in Multi-skill set based working culture 8 Analyze the customer complaints for variances and initiating corrective actions - product & services 9 Establishment of the CAPABLE TEAM of field staff in order to generate Customer Loyalty to our brand, by offering superior services in the life cycle of customer engagement Skills & Competencies : Analytical & Problem Solving Skills Customer Centric Approach Managerial Effectiveness

Monster