Senior Manager, Quality Assurance (QA Specialist)

• Conduct independent QA sample-based reviews/testing of FC Screening, TM, CDD and EDD cases to assess quality, accuracy, and adherence to internal policies and regulatory requirements across the Life business.
• Ensure clear, constructive QA feedback of the review/testing outcomes are communicated to the relevant 1LoD FC functions.
• Document testing results and prepare reports, highlighting any deficiencies or areas for improvement.
• Track remediation actions and verify closure through follow‑up QA checks.
• Convene calibration forums to ensure uniformity and precision of QA practices.
• Prepare periodic QA reports, summarising trends, error patterns, control weaknesses, and improvement opportunities for management review.
• Maintain comprehensive documentation of QA testing results, ratings, and follow‑up actions to support audit and regulatory needs.
• Assist in the refinement of quality scorecards, sampling methodologies, and risk‑based QA approaches.
• Identify control gaps, process deviations, and recurring errors and conduct trend and root cause analysis to ensure 1LOD implements appropriate corrective action plans.
• Provide training to teams conducting in scope FC activities where knowledge gaps are identified.
• Track remediation actions and verify closure through follow‑up QA checks.

• Deep understanding of Financial Crime Compliance (FCC), including AML, sanctions, PEP screening, adverse media, and KYC/EDD principles.
• Advanced knowledge of Transaction Monitoring, including typologies, risk indicators, rule logic, scenario-based monitoring, and investigation workflows.
• Proficiency in Enhanced Due Diligence, including high‑risk customer assessments, source‑of‑wealth validation, and complex risk‑factor evaluation.
• Knowledge of regulatory expectations (FATF, EU, UK local regulatory bodies, OFAC etc.) and industry best practices.
• Familiarity with FCC systems and tools, including screening platforms, TM engines, workflow management tools, and case management systems.
• Strong ability to perform independent QA assessments, evaluate control effectiveness, and identify procedural gaps or quality deficiencies.
• High attention to detail and commitment to accuracy.
• Ability to work with minimal supervision, exercise sound judgement, and make independent, risk‑based decisions.
• Strong organisational skills with the ability to prioritise tasks and manage multiple QA deadlines simultaneously.
• Strong Oral and written communication skills to provide clear, structured, and actionable QA feedback.
• Ability to coach analysts, provide constructive guidance, and support capability uplift across Screening, TM, and EDD teams.

• 8–10 years of experience in Financial Crime Compliance (FCC), with a strong focus on AML, Sanctions Screening, Transaction Monitoring, and Enhanced Due Diligence.
• Demonstratable Quality Assurance/ Control Testing/ Auditing experience in FC function delivering high quality work.
• Proven experience of PEPs, Sanctions, and adverse media screening.
• KYC/ AML experience of analysing complex ownership structures to determine risk exposure in accordance with applicable AML/KYC requirements.
• Demonstrated experience conducting Quality Assurance reviews across Screening, TM, and EDD processes.
• Hands‑on exposure to FC operational teams, including alert handling, case reviews, customer due diligence, escalations, and high‑risk customer assessments.
• Experience working with FCC systems and tools, including name‑screening platforms, transaction monitoring engines, case‑management systems, and workflow automation tools.

• Graduate degree in Science /Commerce/Management Sciences/Business Administration/Law (B.Sc./B.Com/BMS/BBA/LLB).
• Certifications such as Certified Anti-Money Laundering Specialist (CAMS) examinations desirable.
• Knowledge of EU & UK Regulations or experience of money laundering regulations and their practical application within a financial service organisation.

M&G