IT Technical Analyst - Network Infrastructure
MillerKnoll
- Bangalore, Karnataka
- Permanent
- Full-time
- Install and maintain network devices.
- Monitor the network environment and resolve network problems required to share on-call support, i.e., 24x7 phone support.
- Develop and maintain network documentation and educate team members.
- Assist in network planning, engineering, architecture, and the development of standards.
- Evaluate moderately complex existing network systems and make recommendations for improvement.
- Develop detailed network specifications and configure network devices.
- Assist in the evaluation of requests for new or modified network connectivity.
- Document network, procedures and processes completely and accurately.
- Interface with vendors to identify and purchase hardware/software and evaluate new products as assigned.
- Recommend alternative solutions to reduce costs or improve service and reliability.
- Provide network expertise and knowledge to other members of the team in resolving complex network problems.
- Plan network projects involving multiple disciplines, impacting multiple business units.
- Evaluate user requests and identify requirements.
- Establish priorities.
- Perform additional requirements as operations may require in support of achieving business objectives.
- Bachelor's degree in Information technology preferred or equivalent.
- 10+ years of experience is essential.
- Cisco CCNA (Cisco Certified Network Associate) Certification.
- Ten+ years of network experience.
- Very strong oral and written communication skills.
- Transaction Control Protocol/Internet Protocol (TCP/IP) network experience.
- Experience with Cisco, Juniper networking and software.
- Working experience with wireless (802.11x) communications.
- Experience with network management software and network tuning tools, i.e., Wireshark, Observer, Orion and utilities.
- Strong teamwork skills, e.g., ability to work with others during stressful problem-solving activities, open to other's ideas.
- Demonstrates systemic thinking; excellent attention to detail.
- Ability to manage own time and to work on several tasks simultaneously.
- Customer focused; ability to be proactive, e.g., provide advance notice of potential problems or issues.
- Excellent problem-solving skills; resolve problems quickly and efficiently.
- Able to work flexible hours and in shifts; weekend and Sunday testing and coverage will be required as necessary; share 24x7 on-call support with other team members on rotation.
- Able to travel (10% up to 20% may be required).
- Ability to effectively use office automation, communication, software, and tools currently used in the Herman Miller office environment.
- Ability to perform all essential functions of the position with or without accommodation.
- Core Nexus 7009, 5548, with fex distribution to the middle of row
- Datacenter servers are 85% Virtualized V-Sphere, HP and Cisco UCS blade chassis plus IBM, and SUN/Os.
- Main OS is Windows server, HP/UX, AIX and Solaris.
- Storage is fiber channel and IP based, 10G and 1G connectivity. EMC and NetApp (managed by storage team)
- Main firewalls Cisco ASA, load balancers F5 Big-IP, IPS tipping point, WAN acceleration Riverbed, Routing Nexus, 3945 and ASR.
- Edge Cisco 4507, 3750X, 2960
- Campus Ring Private fiber 10G, Cisco 6509E, with same edge devices
- Wireless Cisco WLC based, 2602 APs global network, 250 APs, we support guest access at all sites.
- Datacenters are located in Holland, UK, and Hong Kong.
- Disaster recovery node hosted at IBM, New York.
- WAN remotes (total 60 locations including W Michigan sites)
- Cisco 2901/29xx routing, 3750, 3750X, 2960 switching, router based firewall, Cisco 2602 APs, split tunnel VPN and MPLS.
- NS Infoblox in US, Windows DC based at remote sites.
- Network monitoring - Orion in W Mich, Orion in UK, Netflow, IPSLA, Monitoring, Configuration management
- Phone systems - No Cisco VoIP. Use Avaya, Nortel & Lync messaging.
- Use Service Now for tickets, change management and ITSM processes.
- Clients are 98% Windows 7, MAC, RF Intermec.
- Remote access is Juniper SSLVPN, mail is OS365 cloud hosted.
- Major applications for ERP are BaaN and Syteline (International)