AVP-Technology.Technology Operations - Technology Service Management

Mashreq Bank

  • Bangalore, Karnataka
  • Permanent
  • Full-time
  • 7 days ago
Job Category: NES Job GroupJob Description:As a Configuration Management Process Owner, you will be responsible for designing, implementing, and maintaining the Discovery and CMDB (Configuration Management Database - CI attributes, the relationships and the Service maps) for our organization. Your primary focus will be on ensuring accurate configuration management, maintaining data integrity, and optimizing the CMDB to support various ITIL (Information Technology Infrastructure Library) processes and organizational needs.Responsibilities:CMDB Design and Implementation:
  • Collaborate with stakeholders to understand business requirements and design an effective CMDB structure.
  • Implement and configure the Discovery and CMDB in alignment with industry best practices and organizational needs.
  • Define and document CMDB processes, policies, and procedures.
Data Collection and Population:
  • Establish data collection processes and mechanisms to gather configuration items (CIs), relationship and Service maps for various Infrastructure and applications.
  • Populate the CMDB with accurate and relevant data obtained from various sources, such as discovery tools, documentation, and manual inputs.
  • Ensure data normalization and standardization for consistency within the CMDB.
  • Implement ways and means to update and mature data without much manual input.
  • Leverage AI and observed communication to populate logical information.
CMDB Maintenance and Governance:
  • Perform regular audits and assessments to maintain data accuracy and integrity within the CMDB.
  • Develop and enforce governance policies to manage CI lifecycle, relationships, and dependencies.
  • Identify and resolve data discrepancies or inconsistencies in the CMDB.
Integration and Interoperability:
  • Integrate the CMDB with other ITSM (IT Service Management) tools and systems for seamless data exchange and interoperability.
  • Collaborate with IT teams to ensure alignment between the CMDB and various IT processes, such as incident management, change management, and asset management.
Continuous Improvement and Optimization:
  • Monitor CMDB performance and identify areas for optimization or enhancement.
  • Implement improvements to enhance the CMDB's effectiveness in supporting IT operations and decision-making processes.
  • Stay updated on industry trends, tools, and best practices related to configuration management and CMDB solutions.
Qualifications:Qualifications
  • Proven experience (15+ years) working as a Configuration Management Process Owner or Consultant or in a similar role within IT Service Management.
  • In-depth knowledge of Discovery and CMDB concepts, ITIL framework, and ITSM best practices.
  • Hands-on experience with Discovery and CMDB tools (e.g., BMC Helix, ServiceNow, BMC Atrium, SolarWinds, etc.) and their configuration.
  • Strong understanding of IT infrastructure and application components, relationships, and dependencies.
  • Proficiency in data analysis, reporting, and visualization.
  • Excellent communication skills and ability to collaborate effectively with diverse teams.
  • Certifications such as ITIL, Configuration Management, or related credentials would be advantageous.
About Us:The leading financial institution in MENAWhile more than half a century old, we proudly think like a challenger, startup, and innovatorin banking and finance, powered by a diverse and dynamic team who put customers first.Together, we pioneer key innovations and developments in banking and financial services.Our mandate? To help customers find their way to Rise Every Day, partnering with them throughthe highs and lows to help them reach their goals and unlock their unique vision of success.Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

Mashreq Bank