Department Manager

Reliance Retail View all jobs

  • Burhanpur, Madhya Pradesh
  • Permanent
  • Full-time
  • 10 hours ago
Role Name:Department ManagerReporting Manager:Store ManagerRole Purpose:Responsible for presentation, sales, profitability, VM (Visual Merchandising) and customer satisfaction of categories/brands in the respective department.Key Responsibilities (BSC Perspective)1. Finance
  • Achieve revenue and gross margin targets
  • Control inventory levels and shrinkage
  • Increase margins and minimize expenses
  • Achieve higher average transaction value (ATV) per customer
2. Customer
  • Ensure store/department looks as per guidelines
  • Ensure sales team meets customer needs
  • Assist customers with product location and purchase decisions
  • Answer customer queries effectively
3. Internal Business Process
  • Ensure effective stock management and VM implementation
  • Monitor sales figures and inventory planning
  • Gather consumer data for feedback
  • Adhere to Mockshop guidelines
  • Ensure SOP implementation and adherence within the department
4. People / Learning & Growth
  • Ensure sales staff are trained and updated regularly
  • Enhance product knowledge and brand differentiation
  • Recognize and develop talent
  • Optimize manpower resources for the category
  • Conduct functional and behavioral training
  • Mentor sales associates through training and career planning
  • Update team on new products, brands, presentation and selling techniques
CompetenciesFunctional Competencies
  • Ability to work under pressure
  • Attention to detail
  • Customer centricity
Generic Competencies
  • Communication skills
  • Commitment to excellence
Academics and Experience
  • Qualification: Graduate / Diploma in Retail
  • Work Experience: Minimum 2+ years experience in Retail Store

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