Customer Care Executive

GoodVibes Placement Services

Indore, Madhya Pradesh
Rs. 18,000 per month
Permanent
Full-time

2 months ago

Company OverviewGoodVibes Placement Services is a renowned recruitment and outsourcing firm based in Indore since 2019. We specialize in executive search and recruitment, providing highly qualified professionals for senior, middle, and junior management roles. Our mission is to reduce unemployment in India and deliver excellent services to our clients. With a dedicated focus on customer success, we strive to exceed expectations and ensure client satisfaction.Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing excellent customer service and handling customer inquiries and complaints. This is a full-time position based in Indore, Madhya Pradesh, India, with an emphasis on BPO and communication skills. Freshers with less than 1 year of experience are encouraged to apply.Qualifications and SkillsExcellent Communication SkillsGraduate candidates can only apply6 Months on paper experience is mandatoryVoice ProcessImmediate JoiningWork From OfficeSalary - 16.5K In HandLocation - IndoreRoles and Responsibilities

Handle customer inquiries and provide appropriate solutions
Promote and sell company products or services
Resolve customer complaints or escalate issues to the appropriate departments
Maintain a high level of professionalism and empathy while interacting with customers
Ensure customer satisfaction by consistently exceeding customer expectations
Keep records of customer interactions and transactions
Collaborate with other team members to achieve customer success goals
Stay up-to-date with product knowledge and company policies
Adhere to all customer care procedures, guidelines, and standards

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