Cluster Optometrist
- Hyderabad, Telangana
- Permanent
- Full-time
With a mission to give India a vision, Lenskart.com is Asia's fastest growing eyewear company. Lenskart's products include
prescription eyewear, contact lenses and sunglasses, all equipped with the customers’ eye powers. Backed by IDG
Ventures, Unilazer Ventures and TPG Capital, Lenskart has grown its array of services exponentially.
About the Role
The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical
retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are
responsible to deliver the best customer experience by leading the example in driving the key business metrics with their
optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards
throughout as per Lenskart norms.Responsibilities
Area Activities expected to be performed by a Lenskart Cluster OptometristStore Visit● Must visit assigned stores in Lenskart uniform and manage the complete Technical and
Functional part of Lenskart stores.In Store Duty● Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch,
Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
● Must also work as a store optometrist during busy hours, high sale days or to cover
shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry,
merchandise, Instrument calibration, KMT products etc.
● To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and
lead by exampleManpower● To welcome new talent from market, conduct interview and on board. Initiation Prepare
and conduct meetings with respective AOMs to discuss reviews, performance or
proposalsTraining● For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check,
dispensing, contact lens, troubleshoot, deliver to measure the impact of training on
store performance. Identify and Train the Store staff to help them achieve their goalsAudit ● Periodically audit their eye test and dispensing performanceTeam Leader● Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support
store teamRevenue● Maximise In-Store Revenue through Optometrists through continuous training, periodic
reviews, increasing number of eye tests done at store and reducing returnsTeam Work● Work as a member of Business Team to accomplish goals and objectives. Participate in
regional, departmental, executive, operational meeting as appropriateDocumentation● Maintain documentation and Report daily to PS regional manager on store visit
summaryWorking Hours● Same as store shift and as per business needs. Must work on weekends and public
holidays to support store businessPersonal attributes & competencies
● Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track
record
● Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
● Must be ready to travel anywhere in India as per Business requirements
● Passionate about Sales, Retail, Customer service and Training
● Good understanding of market and product analysis
● Must have leadership qualities such as - lead by example, coaching, motivating, great communication and
never give up attitude
● Energy, influence, 10 x think / entrepreneur mind-set etc.