Senior Manager, Documentation

Alation

Chennai, Tamil Nadu Bangalore, Karnataka
Permanent
Full-time

2 months ago
Apply easily

Due to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually.Big Data isn't a problem. It's an opportunity.At Alation, we help people find, understand, and trust data. So they not only excel in their work - they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.”We help companies like Pfizer and Salesforce empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions (like a program for early-stage disease detection with Pfizer) and connect people to great data in less time (like Salesforce, whose analysts can now find data 35% faster). And we're just getting started.With more than $340M in funding - valued at over $1.7 billion and 450+ customers with household names - Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to for the fourth time. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?Join us!Alation is looking for a Senior Manager of Documentation to join the Learning & Communities team in our Customer Success organization in India. In this role, you will be a critical part of the team that builds a world-class self-service experience for Alation customers, where they can easily find information, documentation, learn about our product and get technical answers to all of their product questions.What you'll be doing:

Lead a team of technical writers who develop and continuously improve our public facing technical documentation and own decisions around the assignment of resources
Help to shape and deliver documentation and content strategies that drive continuous improvement and customer satisfaction
Define metrics that you will use to report on and measure success
Design, document, and implement processes for creating, updating, reusing, and archiving content looking for opportunities to improve efficiency and quality.
Collaborate and contribute to the success of Alation external and internal knowledge management initiatives
Establish requirements, evaluate options and select an approach and a platform to modernize our current technical documentation system(s)
Plan and implement the migration from our current environment to the new one

You should have:

BS/BA in Technical Communication, English, Computer Science, related field, or equivalent experience, with 5+ years of experience writing software documentation for a technical audience.
5+ years experience in enterprise software documentation management and solid understanding of processes at a software company that practices agile methodologies
3+ years of team management experience
Ability to determine the mission and vision for documentation, including:
Information architecture and integration with other systems (Training, Knowledge base, Community, Developer Portal, Unified Portal)
Functionality and user experience on the site
Site analytics
Experience with multiple content management systems (like MadCap Flare) and approaches to product documentation management
High level of creativity, flexibility, and dependability, and the ability to react quickly in a fast-paced environment.
Familiarity with the “pull request” process for processing doc requests
Proven experience relating to different levels of the organization and working effectively with peers.

You'll be a great fit if you are:

Customer-focused and passionate about creating a great user experience for documentation
A great people manager and leader, motivating your team to reach and exceed goals
Data-driven and comfortable with metrics and knowledgeable about data and reporting; familiar with concepts of Big Data, databases, data analytics, business intelligence, application middleware, data management and distributed systems.
Able to build and sustain collaborative working relationships within and across teams
Proactive and positive. A team player who is willing to jump in to a fast-paced startup and work to improve processes

#LI-SR1#LI-RemoteMore About AlationOur founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.We are an equal opportunity employer and value diversity at our company. We do not discriminate onthe basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.Why Alation?- Market-Leading Data Catalog Provider- High-growth, collaborative environment with diverse and inclusive teams- Continuous learning, enrichment and development opportunities- Competitive pay and health offerings- Flexible time off to relax and rechargeand much, much more!By submitting your application, you agree to Alation's Global Privacy Notice for Candidates. If you are submitting this application on behalf of another individual, you represent that you are authorized to submit this application on their behalf and accept the .

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