Lead Telecom Analyst

• As a Telecom Analyst Lead, you will be responsible for the efficient management of the telecommunications and network services within the organization.
• This role involves invoice processing, vendor management, coordination with service providers, and ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• The Telecom Analyst Lead will play a crucial role in optimizing telecom expenses, resolving billing discrepancies, and enhancing operational efficiencies.
• Engage with global vendors to understand the local Telecom policies and standards to amend them to our organization's requirements.

• Invoice Processing:
• Analyze telecom and network circuit bills for accuracy and adherence to contracts.
• Conduct regular reviews to identify discrepancies, approve payments, and manage telecom and network circuit billing disputes.
• Vendor Management:
• Establish and maintain effective relationships with telecom vendors.
• Monitor and evaluate telecom carrier and Telecom Expense Management (TEM) vendor performance against SLAs and KPIs.
• Service Coordination:
• Coordinate with service providers for the implementation of new connections and address escalations promptly.
• Interface with the TEM services provider to align with the monthly budget spend and manage account activities.
• Cost Optimization:
• Conduct a cost-benefit analysis to consolidate and streamline operations.
• Identify opportunities to improve operational efficiencies and reduce overall operational costs.
• Implement strategies to optimize telecom expenses while maintaining service quality.
• Compliance:
• Conduct regular audits to ensure compliance with contracts and statements of work.
• Ensure accurate record-keeping of mobility, data, and voice services inventory, accounts, and invoices.
• Internal Liaison:
• Act as a liaison between internal employees and external vendors.
• Respond to and resolve inquiries related to service, operations, and billing questions.
• Timely activation, conversion, and deactivation of mobile connections as per the organization's requirements.

• Bachelor's degree in a relevant field.
• Proven experience in telecom management, vendor relations, and invoice processing.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Should be willing to work in global friendly hours to cater to all global needs.
• Knowledge of telecom industry trends, technologies, and regulations.
• Familiarity with Telecom Expense Management (TEM) tools and processes
• Knowledge in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
• Stakeholder management
• Analytical ability to organize, evaluate, and present complex data.
• Ability to handle critical situations and manage complexity.
• Time management, detail orientation, problem-solving ability, ability to work independently.

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