Roles & Responsibilities(Defines the prime focus areas of the job)Patient Care ManagementReceive patients with warmth and provide a comfortable atmosphere for assessment and treatment.Provide info related to services and tariff to the patients.Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.Pre and post-counseling for the patients undergoing the treatment plans if required.Address and resolve patient complaints and concerns promptly and effectively.Understand and action accurate data entry on a daily basisHandling AppointmentsUnderstand the CRM platformComprehend detailed nuances around therapist availability and accordingly block appointmentsMaintain data related to financial transactions, patient flow, and individual patient visits.Track patient's journey from lead status to discharge and follow-upsPatient Experience EnhancementRespect patients by recognizing their rights; and maintaining confidentiality.Collect patient testimonials and feedback as per organizational policy.Monitor and evaluate patient care metrics, identifying areas for improvement.TAT of 30 mins to be adhered for all the calls receivedCoordination and CollaborationResponsible to follow up on the assessment report till it gets delivered to the patientWork closely with the sales team to promote patient care initiatives and success rateIncrease in conversion ratio will be reviewed in constant intervalQuality ImprovementMonitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan.
