DesignationGROUP OPERATIONS MANAGERNo. of Positions1Experience7-12 YearsSkill (Primary)PMO-Program Management-Program ManagementQualificationB-TechJob Description (Posting).Global Operations Manager Job DescriptionJob SummaryDevelop and execute activities related to end-to-end operations management, including plans and estimates, scoping and requirements through implementation and deployment. Proactively monitor, manage and report on execution of deliverables. Essential Duties and Responsibilities Provide inspired leadership for the organization. Make important policy, planning, and strategy decisions. Develop, implement and review operational policies and procedures. Assist HR with recruiting when necessary. Help promote a company culture that encourages top performance and high morale. Oversee budgeting, reporting, planning, and auditing. Work with senior stakeholders. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. Work with the board of directors to determine values and mission, and plan for short and long-term goals. Identify and address problems and opportunities for the company. Build alliances and partnerships with other organizations. Support worker communication with the management team Skills and Abilities Experience in management, operations, and leadership. Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management. Ability to build consensus and relationships among managers, partners, and employees. Excellent communication skills. Solid understanding of financial management. Education / Expertise Bachelor s degree in operations management or related field. 10+ years of IT work experience including 5-years of experience managing a team in a 24hr/7day operations in large multi-platform environment. ITIL and 6 sigma certification preferred (1.) To identify attrition percentage in accounts and take up initiatives to reduce the same (2.) To perform value addition activities (CIP and SIP) and implement strategies to improve productivity. (3.) To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies to reduce deviation through levers like Automation and self-driven initiatives. (4.) To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT) (5.) To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews (6.) To ensure generation of an account level EE and EN revenue (7.) To ensure absorption of freshers as per the defined account targets
