About VOISVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.About VOIS IndiaIn 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and moreJob Role Related Content (Role specific)Role purpose:Risk, Assurance and Controls (RAC) team plays a key role in 'second line of defence' for Vodafone Group. This team leads all the Second Line Assurance and Compliance activities across Vodafone Group PLC.This role is a part of Second Line Assurance team (within RAC), which plays the key part in providing assurance on the controls around high-risk Vodafone policies.This role requires the performance of quality reviews and end to end testing on the controls around high-risk Vodafone policies and processes (as per the agreed framework with the Group Policy Champions) to ensure all controls are designed and operating effectively to prevent potential risks.The role has to check the existence, accuracy and effectiveness of controls through review of available evidence, process understandings and report and track the results.This role also requires providing clear, consistent and regular feedback to Policy Champions /Leadership in Group and local markets on the quality of controls and proactively work with them to identify improvement opportunities, hence also requires excellent stakeholder management experience across Geographies.Key accountabilities and decision ownership:Accountable for testing of controls across various policesEnsuring high quality and timelinesAct as the main point of contact for the Policy Champions in the relationship with the risk & compliance controlsProvide value additions and improvements to the overall review processProvide clear and regular feedback to the Policy Champions and Compliance Officers , to help them improve upon Quality of the controlParticipate and build a strong risk community within second line of defense as a reputed center of excellence, supporting the business to achieve its objectivesTrack and monitor the mitigation actions to timely close the gaps reported.Contribute to reviews and report results to the Management and prepare clear and succinct reporting for various compliance boardsCore competencies, knowledge:Hands on experience in Control Testing.Excellent knowledge of Compliance policies and proceduresAbility to identify best practicesChallenge & change behaviours in the businessStrong innovation mentalityMulti-tasking skillsExperience:Extensive hands on experience in performing and leading quality assurance assignments/controls testing/Internal audit (Controls testing experience is preferred over Internal audit experience).Handled complex business requirements & unforeseen challengesSenior stakeholders management skills and impactful communicationProject management.Delivering Results (level 2)Self-driven - Can do, delivers and drives Vodafone to winGoal Oriented - Sets and prioritises challenging targetsFocused - Rigorous, manages own time and resourcesPutting Customers First (level 2)Listens - Listens and understands customer's needsService Orientated - Delivers outstanding customer servicePerforming through our People (level 2/1)Adaptable - Values and adapts to different culturesCommunicating for Impact (level 2)Must have technical / professional qualifications:Chartered Accountant (preferred), Company Secretary or other recognised professional auditing or legal qualification3+ Years of Post Qualification experience in quality assurance and compliance managementVOIS Equal Opportunity Employer CommitmentIndia:VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!Apply now, and we'll be in touch!Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
