Wealth - Manager Operations--- Pune

• Ensuring both operational & financial KPIs achieved Partner with multiple teams to ensure smooth functioning
• Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key workstream
• Identify, highlight and consult on further automation, optimization and process improvement opportunities
• Execute a well-defined Communication and Engagement model in place to ensure their teams understand the performance of our business and that they understand the needs of the teams
• Ensure focused engagement program for people in place and implemented
• Responsible for customer satisfaction
• Ensure identification and mitigation of risks within process, people and technology
• Develop, implement, and maintain quality assurance protocols
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
• Manage multiple COEs to derive operational excellence
• Partner with cross-functional support teams to improvise the proprietary tools and systems
• Work closely with compliance departments to ensure that all processes are compliant
• Lead/manage ongoing transitions with adherence to transition tollgates
• Responsible for Business continuity

• Work experience of 15+ years
• In-depth knowledge of US Retirement process and products
• Highly results-oriented with ability to work under strict deadlines, meet deadlines, and maintain focus
• Should possess strong networking skills
• Strong managerial, planning, organizational, decision-making, interpersonal, analytical, and lateral thinking skills.
• Good analytical and quantitative skills; excellent organizational skills for tasks, work environment and documentation
• Excellent communications skills
• Should be self-starter, self-motivator, proactive & target oriented
• Should possess strong networking skills
• Should have good knowledge in MS office applications
• Makes decisions within guidelines, balancing risk and service needs, seeking assistance from manager as necessary
• Should be flexible to work in evening/night shifts and must extend when business required
• Knowledge on SLA/Attrition/Quality
• Hands-on transition and project management experience in a global environment

• Retirements/Wealth experience in the US market is a must

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