Project Manager, Offshore

Hyderabad, Telangana
Permanent
Full-time

3 days ago
Apply easily

I. About the role:The A360 Client Project Manager is core to delivering successful projects & results to our external clients & will manage our internal project team members to drive Accelerize 360’s client projects forward to a successful Go Live. Our Client Project Managers will also play a crucial role in supporting defining, implementing and enforcing Project Management standards & PMO within our professional services organization.The person qualified for this role must be effective in juggling multiple fast-paced engagements, and at the same time establish a trusted partner relationship with A360's customers. You will deliver projects using A360's methodologies and governance practices defined by the PMO and demonstrate exemplary verbal & written communications skills with external clients at all levels including executives and CxO's.You will work closely with our clients to translate project objectives into achievable timelines while utilizing a hybrid Agile Scrum methodology and ensure the client achieves value from their Salesforce investment; understand their businesses, overall goals, objectives, pain points, areas of opportunity, the definition of success, etc. and seek a clear understanding of how success will be measured in the engagement.Typical day-to-day project activities include driving project schedules, anticipating risk and variance, cost containment and disruption handling, managing all project/people forecasts and project status communications.II. About you:

You have been described as incredibly curious, you love to deep dive and understand problems from every angle
You are a big believer in asking why? Why are we doing this? Why is this question being asked? You don’t take things at face value and constantly search for improvement
Communication is your strong suit, be it through email or in a meeting with internal team members or customer executives. You are clear and concise!

Primary Responsibilities:

Drive projects on a hybrid agile methodology with focus on agile based release planning, user story grooming, user story estimations, sprint stand-ups & retrospectives, and release deployment
Facilitate project management functions including but not limited to client onboarding, scheduling, resource management, budget reconciliation, project margin, compliance, project hours approval & timeline
Exercise project control to efficiently manage task completion, contain scope and execute change requests as necessary, and identify and mitigate risks to the project
Guide the organization in PM best practices and mentor junior level PM’s and project coordinators

Create project plans and schedule, manage and update throughout the project
Manage & monitor ongoing work on user stories in a variety of applications including JIRA
Create & manage a Workforce Breakdown Structure (WBS) & resource planning /schedules
Monitor weekly/hourly project burn, track all utilization, review timecards, update and manage accurate utilization, and manage capacity to keep team efficiently staffed
Create & send internal and external status update reports
Reconcile scope from SoW and requirements traceability matrix (RTM)
Serve as the primary project and escalation contact as it pertains to budget, timeline and scope management
Participate and lead recurring project management and scrum meetings as needed with the client and the internal team(s)
Submit and review project weekly check ins
Send client feedback surveys in a timely manner and target CAST > 4.5.
Manage project risk (track RAID log) and communicate anticipated risks to project stakeholders
Communicate and manage project dependencies

III. Additional Project Duties

Team onboarding and driving SoW review for a new project
Meeting prep (agenda, logistics, resource assignment)
Communicate action items and and next steps, post meeting
Partner with project leadership to Establish sprint schedules
Create sprint summary reports
Establish deployment plan (schedule, sequence)
Provide end to end Project Oversight
Review/complete project set up and go live checklists
Reviews and approves invoices, auditing for any rate mistakes, hours mistakes, misuse of terms, or any similar errors
Create & update project and resource forecasts
Review SOWs and Change Orders, collaborating with a Portfolio Director and Sales as appropriate
Manage and delegate work to the project team to ensure team meets all timelines
Manage conflicts with both internal and external teams and seek satisfactory resolutions
Complete project closure activities
Drive post project review
Create customer success stories

IV. Required Qualifications

2+ years of implementing software technology solutions as a Project Manager
2+ years of Agile (or Agile/Waterfall Hybrid) experience as a project or program leader
2+ years of experience working for a professional services or consulting firm delivering projects to external customers
Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule
Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
Proven history of delivering high quality results on schedule and within budget
Successfully manage and communicate with a remote distributed team
Willing to adapt to hours of work in non-traditional business hours pending project needs

Strong preference for experience in the Salesforce ecosystem, preferably with a Salesforce partner firm or other hands on experience with Salesforce.comPowered by JazzHR

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